Where do you ship from?

All orders are shipped from Vancouver, BC using Canada Post.

Do you accept returns?

Yes, you can return all unopened packages for a full refund within 14 days of receiving it.

Any open packages can only be returned for store credit as long as more than 80% of the remaining contents are still in the package, also within 14 days.  

Do I qualify for same day shipping?

All orders placed and paid for by 2:00pm PST will be shipped the same business day. All orders placed after 2:00pm PST or on weekends will be shipped the following business day.

When will my order arrive?

Delivery times vary depending on your location. We ship from Vancouver, BC.

Expedited: 1-6 business days (not including shipment day)

Xpresspost: 1-4 business days (not including shipment day)

Priority: 1-2 business days (not including shipment day)

These are ESTIMATES and may take less or more time depending on Canada Post. 

What are my payment options?

Interac E-transfer. The payment instructions for E-transfer will be shown during checkout. 

I still have not received my order. What can you do?

If you chose tracked shipping, we insure your order and we can deal with Canada Post to see the status of shipment. If for whatever reason it does not get delivered, we can issue a re-ship.